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Kassie Spohr: Great Experience with IPCA:


“I had a great experience on this rotation: learning the art and science of pain management AND discovering all that an Alaskan winter has to offer!

Clinically, Dr. Cross did a great job of incorporating me into patient care and capitalizing on appropriate teaching points. She often tailored her teaching toward my future specialty. In a world where rotations can mean spending time with lots of different people, it was a unique opportunity to spend the majority of my time with one attending who knew me and my capabilities well. I was able to participate in procedures, new patient visits, and pain management follow-up appointments. I will be more comfortable managing chronic pain as a primary care physician and referring to a specialist when appropriate thanks to this rotation. In addition, all the staff at IPCA were very friendly and professional, quickly welcoming a medical student into patient care.

Outside of the office Dr. Cross, her family, and the staff at IPCA went out of their way to make sure I had a good time in Alaska. They made it possible for me to go snow machining, see the Northern lights, take a dip in Chena hot springs, watch the start of the Yukon Quest dogsled race and visit a few other tourist attractions and restaurants. It was everything I could hope for in a rotation and I would definitely recommend it!”

Kassie Spohr

University of Washington

School of Medicine

Medical Student, Class of 2014

Phalyn Butler: Alaska is awesome!


This rotation was such an awesome adventure, and aside from getting a great experience in pain treatment modalities and pain medications, the Cross family is great at making the students feel at home in Fairbanks. There are so many opportunities to explore Fairbanks and Alaska. I was able to go river rafting in Denali, fishing and camping on the Kenai Peninsula, and floating down the Chena River through Fairbanks. I also got to do some uniquely Fairbanks things, including visiting Pioneer Park for the Fourth of July and riding the award winning IPCA float in the Golden Days Parade! If anyone is interested in pain management and wants an amazing adventure rotation I would highly suggest this one. Housing is provided at the clinic, which is a huge help for students traveling to this rotation, and the set-up is pretty great, with all the things you would need to get by. The staff is very knowledgeable and great to work with, and everyone is really amazing at making you feel welcome. I loved my time in Fairbanks, and wish I had more time there to adventure and experience Alaska. I can’t wait to go back!

Phalyn Butler

University of Arizona

School of Pharmacy

PharmD Candidate, Class of 2014

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Acknowledgement of Receipt of Notice of Privacy Practices

I, , acknowledge and agree that I have received a copy of Integrative Pain Center of Alaska, LLC’s Notice of Privacy Practices.

PATIENT’S SIGNATURE:
DATE:

PATIENT LEGAL REPRESENTATIVE ( if applicable):
DATE:

PRINT NAME OF LEGAL REPRESENTATIVE:
RELATIONSHIP TO PATIENT:

FOR CLINIC USE ONLY:

Integrative Pain Center of Alaska, LLC made the following good faith efforts to obtain the above – referenced individual’s written acknowledgement of receipt of North of Privacy Practices:

(Identify the efforts that were made to obtain the individual’s written acknowledgement, including the reasons (if known) why the writte acknowledgement was not obtained.)


Consent for Involvement In Care

In order to comply with specific rules regarding HIPAA, we ask that our patient complete and sign this privacy and security of health information. Unless this Form is completed, we cannot talk to anyone but you.

Billing and Payment Information
I, , herby authorize Integrative Pain Center of Alaska, LLC billing department to speak to the person(s) listed below regarding my billing and payment information.

1. relationship to patient
2. relationship to patient

Medication Information
I, , herby authorize Integrative Pain Center of Alaska, LLC to release prescription that need to be picked up on my behalf to the person(s) listed.

1. relationship to patient
2. relationship to patient

Appointment Reminders
I, , herby authorize Integrative Pain Center of Alaska, LLC and staff to leave appointment reminders by the following methods.

1. Home Telephone/ VoicemailYes No N/A
2. Work Telephone/ VoicemailYes No N/A
3. Cellular Phone/ VoicemailYes No N/A

I understand and assume responsibility of notifying IPCA whenever the listed information changes. I understand this release excludes; insurance companies, attorneys and other health care providers.

PATIENT’S SIGNATURE:
DATE:

WITNESS/ STAFF SIGNATURE:
DATE:


HIPAA

About this Notice
Integrative Pain Center of Alaska, LLC is dedicated to maintain the privacy of your Protected Health Information (PHI). IPCA provides health care items and services through its schools of medicine, nursing and allied health services. IPCA provides services at its main community hospitals, primary care specialty clinics, pharmacies, research units and several community service outreach centers throughout Alaska. IPCA is required by law to maintain the privacy of your PHI and provide you with notice of its legal duties and privacy practices. This notice of privacy practices describes how IPCA may use or disclose your PHI. PHI includes any information that relates to (1) your past, present or future physical or mental health or condition; (2) providing health care to you; (3) the past, present, or future payment for your healthcare. This notice also tells you about your privacy rights and IPCA’s legal duties with respect to your PHI. The terms of notice shall apply to IPCA’s privacy practices until it is changed by IPCA.
CHANGE IN NOTICE OF PRIVACY PRACTICES
IPCA reserves the right to change this notice of privacy practices at anytime. Any changes will apply to all PHI that IPCA created or maintained for you. If this notice changed, it will be posted at our clinics and on our webpage (www.alaskapaincenter.com) and you can request a copy of this notice. IPCA PERMITTED USES AND DISCLOSURES OF PHI FOR TREATMENT, PAYMENT AND HEALTHCARE OPERATION.IPCA may use or disclose your PHI without your written authorization for the following:
TREATMENT
Your PHI may be used and disclosed to provide, coordinate or manage your healthcare and related services. This may include talking with other health care providers about your treatment or coordination and managing your healthcare with others. For example, when your family physican refers you to another doctor your family physician may tell the other doctor about any drug allergies you may have so the other doctor can diagnose or treat you
PAYMENT
Your PHI may be used and disclosed to obtain payment for your health care services. For example, IPCA may share your PHI with your health insurance plan for payment of health care items or services provide to you.
HEALTH CARE OPERATIONS
Your PHI may be used and disclosed to support our business activities. These include, but are not limited to, quality evaluation, work force reviews, education and training of students and physicians in training, licensing and conducting or arranging for other business activities. For example, IPCAmay use your PHI to evaluate the performance of our staff in caring for you.
OTHER USES AND DISCLOSURES OPPORTUNITY FOR YOU TO AGREE OR OBJECT IPCA MAY USE OR DISCLOSE YOU PHI WITHOUT YOUR AUTHORIZATION FOR THE FOLLOWING PURPOSE UNLESS YOU OBJECT:
– INVOLVEMENT IN PATIENT CARE AND NOTIFICATION PURPOSE – to a family member, other relative, close personal friend or other person you have identified as involved with your treatment or payment for healthcare services. We may also use your PHI to notify or assist in notifying such persons of your location or health.
– DISASTER RELIEF EFFORTS – To public or private relife agencies to assist in disaster relief efforts.
– APPOINTMENT REMINDERS – We may contact you to remind you for your healthcare appointments or to provide you with information about treatment alternatives or other health related benefits and services that may be of interested to you.
USES AND DISCLOSURES OF PHI WITHOUT YOUR WITTEN AUTHORIZATION OR OPPORTUNITY TO AGREE OR OBJECT. IPCA MAY BE ALLOWED OR REQUIRED TO USE OR DISCLOSE YOUR PHI WITHOUT YOUR AUTHORIZATION OR OPPORTUNITY FOR YOU TO AGREE OR OBJECT FOR THE FOLLOWING REASONS:
– REQUIRED OR AUTHORIZED BY LAW – As required by federal, state or local law. Any disclosure must comply with the law and is limited to the requirements of the law.
– PUBLIC HEALTH ACTIVITIES – to public health authorities or other authorized persons to carry out certain public health activities, including the following:
– to report, prevent or control disease, injury or disability;
– to report vital statistics, such as birth and death;
– to report child abuse or neglect;
– to report bad reactions to medications or problems with products or devices regulated by the food and drug administration;
– to locate and notify you of recalls or producs you may be using;
– to notify a person who may have been exposed to a contagious disease in order to control who may be at risk of contracting or spreading the disease; or
– to report to your employer, under limited circumstances, information related primarily to workplace injuries or illness, or workplace medical surveillance.
– ABUSE, NEGLECT, OR DOMESTIC VIOLENCE – in certain cases to proper goverment authorities if we have reason to believe that you have been the victim of domestic violence, abuse or neglect.
– HEALTH OVERSIGHT ACTIVITIES – to a health oversight agency for oversight activities authorized by law such as audits, investigations, inspections and licensure activities or as necessary for certain goverment agencies to monitor the Healthcare system, goverment programs and compliance with civil laws.
– JUDICAL, ADMINISTRATIVE AND LAW ENFORCEMENT PURPOSE – Where requested by law enforcement, and as authorized or required by law, we may disclosure your PHI:
– in response to a court order, subpoena, warrant, summons or similar process;
– in response to requests fo limited information necessary to identify or locate a suspect, fugitive, material witness or missing person;
– if we suspect that you are a victim of a crime and if you agree to the disclosure, or under certain circumstances, where we are unable to obtain your permission;
– about your death if we suspect it is a result of criminal conduct;
– about criminal conduct that occurs at IPCA; and
– in emergency circumstances to report a crime; the location of the crime or victims; or the identity, describtion of the person who committed the crime.
OTHER USES AND DISCLOSURES CONTINUED
DECEDENTS – to a coroner or a medical examiner to identify you and determine the cause of your death in addition, we may disclose your PHI to funeral directors, as authorizedby law, so that they may do their jobs.
– ORGANISATIONS THAT OBTAIN ORGANS – If you are a organ donor, after your death we may use or disclose your PHI to organizations that help get, locate, store and transplant organs to help with organ, eye or tissue donation and transplantation.
– RESEARCH – For research purposes under certain limited circumstances. We must obtain a written authorization to use and disclose PHI about you for research purpose except in situations where a research project meets specific, detailed criteria established by the HIPAA privacy rule.
-TO STOP A SERIOUS THREAT TO HEALTH OR SAFETY – In limited circumstances when necessary to help stop a threat to the health or safety of a person or the public. This disclosure can be made only to a person who is able to help stop the threat.
-NATIONAL SECURITY; INTELLIGENCE ACTIVITIES; AND PROTECTIVE SERVICES – To federal officials for intelligence, counterintelligence, and other national security activities authorized by law, including activities related to the protection of the President, other authorized persons or foreign heads of state , or related to the conduct of special investigations.
-CORRECTIONAL INSTITUTIONS – Of inmates or other individuals under lawful custody to a correctional institution or law enforcement officer for the provision of healthcare, health and safety matters, law enforcement purposes or security of correctional institution.
-WORKER’S COMPENSATION– To comply with worker’s compensation programs or other similar programs that provide benefits for workrelated injuries or illness without regard to fault.
-LIMITED DATA SET – We may use and disclose limkted PHI that does not fully identify you only for purposes of reach, public health or health care operations.
– PARENTAL ACCESS – To your parents or legal guardian if you are under the age of 18,unless it is prohibited by Alaska law. Other than the categories mentioned above, IPCA will not disclose your PHI without your written authorization. You may revoke your written authorization at any time in writing; however, your written revocation will only apply to PHI that has not already been used or disclosed by IPCA under your written authorization.
– YOUR PRIVACY RIGHTS-RIGHTS TO INSPECT AND COPY – You have the right to inspect and request a copy of your PHI that is in a designated record set. This includes your insurance and billing records but not counseling notes of a mental health professional, information preparedby or for our attorneys to defend IPCA, or where prohibited by law. You may be charged a reasonable fee to obtain a copy of your PHI, IPCA reserves the right to deny your request to access or receive a copy of your PHI as provided by law. All requests must be in writing using the IPCA authorization for release of patient information form.
– RIGHT TO REQUEST RESTRICTIONS – You have the right to request IPCA limits its use or disclosureof your PHI for treatment, payment or healthcare operations. You may also request that IPCA limit its disclosure of your PHI to family members, relatives close personal friends or others you have identified as being involved in your care. We are not required to agree to your request. If we disagree to your request, we will limit use or disclosure of your PHI except in certain cases, including where the information is needed to treat you or to verify coverage in the case of an emergency. To request restrictions, you must make your written request to an IPCA privacy official. Your request must include: 1) The information that you want to limit, 2) How you want to limit the information, and 3) To whom you want those limitations to apply.
– RIGHT TO REQUEST CONFIDENTIAL COMMUNICATION – You have the right to request other means or locations to receive communications about your PHI. All requests must be in writing using a IPCA confidential communication request form. IPCA will agree to readable requests for other means or locations to receive communications about your PHI.
-RIGHT TO REQUEST A CHANGE IN YOUR PHI – You have the right to request IPCA change information i your PHI for as long as IPCA keeps your PHI. IPCA can deny your request to change your PHI as provided by law. All requests must be in writing using a IPCA amendment request form.
– RIGHT TO AN ACCOUN T OF DISCLOSURES – you have the right to request an accounting for certain uses and disclosures of your PHI by IPCA. This is a use of disclosure made by IPCA during the past six years; except for uses or disclosures made:
– For treatment, payment and health care operations;
– To Family members or friends involved in your care;
– To you directly;
– Persuant to a written authorization;
– For certain notification purposes (including national security, intelligence, correctional and law enforcement purposes); or
– Before April 14, 2003
If you wish to make a request for an accounting contact the privacy official to obtain a IPCA accounting request form. The first list of accounting that you request in a 12-month period will be free, but we may charge you any additional ones requested during the same 12-month period. We will tell you about these costs, and you may cancel your request at any time before costs are incurred.
– RIGHT TO A PAPER COPY OF THIS NOTICE – You have the right to receive a paper copy of this notice of privacy practices upon request. Even if you have agreed to receive this notice electronically, you can still receive a paper copy of this notice.
COMPLAINTS
if you believe your privacy rights have been violated, you may file a complaint in one of the following ways:
– The IPCA privacy official at the address indicated below;
– Integrative Pain Center of Alaska, LLC
1275 Sadler Way, Suite 101
Fairbanks, Alaska, 99701
We will not retaliate or take action against you for filing a complaint
QUESTIONS- If you have any questions about this notice or would like additional information, please contact the privacy official at the listed above. address and telephone number.

Financial Policy

Thank you for choosing us as your Pain Management Specialists. We are committed to your treatment being successful. The following is a statement of our Financial Policy, which we require you to read and sign prior to any treatment in our office.

All patients (parents or guardians) must complete our Patient Informantion and Fiancial Policy before seeing the Provider.

– PAYMENT IS DUE AT TIME OF SERVICE
– WE ACCEPT CASH, CHECKS AND VISA/MASTERCARD
– WE OFFER A PAYMENT PLAN WITH PRIOR BUSINESS OFFICE APPROVAL
– 10.5% APR ASSESSES ON ALL ACCOUNTS OVER 60 DAYS
– THERE WILL BE A $25.00 SERVICE CHARGE ON ALL NSF CHECKS.

Regarding Insurance:
It is our goal to provide fast and efficient billing as a courtesy to you. We need your help to accomplish this goal by proving complete and accuarte insurance information. Knowledege of your deductible and co-pays is your responsibility. Your insurance policy is a contract between you and your insurance company. We are not a party to that contract. If for any reason your insurance coverage changes, it is your responsibility to inform Integrative Pain Center of Alaska, LLC in a timely manner. If you fail to inform us within 60 days of the change, the Integrative Pain Center of Alaska, LLC will not be responsible for filing your insurance. Please be aware that some, and perhaps all of the service provided may be non-covered services. Some insurance companies reduce or deny benefits saying they are not considered USR (usual, customary or responsible). Please be advised that our fees are based on a national geographic standart and are, in fact, UCR for Alaska.

All deductibles and co-pays are due and payable at the time of treatment. The balance is your responsibility whether your insurance company pays or not. In the event that your insurance coverage changes to a plan where we are not participating providers, refer to above paragraph.

Usal and Customary Rates
Our Practice is committed to providing the best treatment for our patients, and we charge what is usual and customary for our area. You are responsible for payment regardless of any insurance company’s determination of usual and customary rates.

Minor Patients
The adult accompanying the minor, the parents (or legal guardians) of the minor, are responsible for payment.

Thank you for understanding our Financial Policy. Please let us know if you have any questions or concerns.
I have read, understand and agree to this Financial Policy:

Patient’s Name:
Relationship to Patient:
Signature of Parent or Responsible Party:
Date:


Jake Glasser: The Ultimate Rotation Experience:


I had the pleasure of completing a clinical pharmacy rotation at the Integrative Pain Center of Alaska (IPCA) under the direction of Dr. Cross. It was a great experience. The staff at IPCA is friendly and they were all very welcoming to me as a student.  Dr. Cross was an excellent teacher as well as a great role model. She set a good example of how to care for and interact with patients. It was obvious that she genuinely cared about the wellbeing of each of her patients. She took the time to thoroughly listen to all of their concerns, and did everything she could to address each of those concerns to ensure the best possible outcomes. She would even address patients’ concerns that did not pertain specifically to pain.

Throughout the rotation, I had numerous opportunities to interact with patients. Dr. Cross would send me into the exam room to do complete medication workups with patients before she would go in to do her assessments. I would report to Dr. Cross what I learned from the workups and give her any recommendations I had, then we would go in to see the patients together. I would observe her while she completed the physical and subjective assessment of the patients. She always took the time after the patient consultations to teach me about what problems patients had and why she chose specific treatment options. I felt as though Dr. Cross listened to my recommendations when I had them, as long as they were appropriate and I had valid reasons to support them. She never dismissed what I had to say just because I was a student.

On the days we were not in clinic, I got to observe Dr. Cross perform a number of injection and minimally invasive procedures. Procedure days were interesting because I learned approaches to treating and managing pain that were different from the basic pain management options I was taught in classes. Dr. Cross always made certain I knew everything about the medications used, especially adverse effects and why certain agents were better for different procedures. Between observing Dr. Cross in clinic and procedure, answering questions Dr. Cross presented me with, and listening to Dr. Cross’s teachings, I learned a lot from my experience at IPCA.

Dr. Cross expected me to work hard to learn during my rotation and she held high standards, but she really encouraged me, and provided a ton of opportunities, to get out and experience Alaska. Among many other activities I could only do in Alaska, I got to kayak the Chena River, whitewater raft in Denali, tour Denali National Park, go on a dinner cruise on the Chena River, visit Anchorage for a weekend, and hike along the Byron Creek up to the Byron Glacier. Whether I was working to complete my rotation or I was out experiencing what Alaska had to offer, Dr. Cross and her family made sure I had something to do to enjoy myself. I would highly recommend a rotation with Dr. Cross at IPCA to any student who is interested in pain management and who would like to venture out to experience the adventure of Alaska.

Jake Glasser

University of Washington

School of Pharmacy

PharmD Candidate, Class of 2013

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Peter Vu: Alaska Adventure
                                                                                                                                          During my fourth year of pharmacy school (2010), I had the opportunity to visit the Pain Management Center for my elective rotation in Fairbanks, Alaska.  Over a period of six weeks I shadowed my mentor, Dr. Cross, learning a
nd observing her interactions with patients. Patients come to her for one reason and one reason only–pain management. Her specialty in this area of healthcare has attracted not only patients but also students from different part of the country such as myself. During my training, I interviewed patients and learned their medical history from medication perspective. Dr. Cross and I then interview the patient together where she approached with more hands-on assessment evaluating patient’s pain and plan of action. The remaining days of the week were dedicated to time spent in the operating room where I observed Dr. Cross’s acute manual dexterity on pain management. The operating room was quite sophisticated with x-ray technology to guide penetrating needles. Outside the clinic, we ventured towards the Denali National Park, Chena hot spring, and Anchorage. Alaska’s bright, beautiful summer lasted through the six weeks I spent there with fishing, camping, and road trips with Dr. Cross and her family. 
Peter VU

            

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Read what other Students say about us:

Posted on Mar 17th, 2013 - By N Cross - 0 Comments

Peter Vu: Alaska Adventure                                                                                …

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Posted on Mar 28th, 2013 - By N Cross - 0 Comments

Jake Glasser: The Ultimate Rotation Experience: I had the pleasure of completing a clinical pharmacy rotation at the Integrative Pain Center…

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Posted on Mar 13th, 2014 - By N Cross - 0 Comments

Phalyn Butler: Alaska is awesome! This rotation was such an awesome adventure, and aside from getting a great experience in pain treatment…

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Posted on Apr 11th, 2014 - By N Cross - 0 Comments

Kassie Spohr: Great Experience with IPCA: "I had a great experience on this rotation: learning the art and science of pain management AND…

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Cervical Selective Nerve Root Block

This injection relieves pain in the neck, shoulders, and arms caused by a pinched nerve (or nerves) in the cervical spine. It can be used to treat conditions such as herniated discs, spinal stenosis, and radiculopathy.



What is Pain Management?

Understanding Pain

Pain often has a negative effect on a person’s quality of life and could hinder recovery from surgery, injury or illness. Managing pain effectively and properly aids in the recovery and improves the person’s quality of life.

In America alone more than 86 million people suffer from pain every day and about 80% of American people will suffer from back pain at least once in their life. Pain in general and back pain specified is the most common reason for people to seek medical care. There are many causes of acute or chronic back pain such as back strain, spinal stenosis and osteoporosis. There are different types of pain and so there are many different aspects of pain management.

The source of pain can be from back injuries, car accidents, sports injuries, surgery or from health conditions such as arthritis, shingles, migraines and cancer. Sometimes, there is no apparent cause, injury or trauma that people can attribute to the source of their pain but working with a pain specialist can diagnose and manage your pain.

Mostly pain is classified in acute or chronic pain. The difference is that acute pain comes suddenly and often feels sharp or burning. In most cases acute pain can be resolved quickly but it shows that there is something wrong, which should be looked at. It is important to treat acute pain right away to prevent it from becoming chronic.

Causes of acute pain include:

  1. Broken bones (spinal vertebral fracture)
  2. Burns or cuts
  3. Certain diseases
  4. Dental work
  5. Labor and childbirth
  6. Soft tissue injury, such as whiplash
  7. Surgical pain (post-operative pain)

Chronic pain on the other hand is pain that lasts longer and doesn’t come suddenly. It is more difficult to treat because it takes a multi-disciplinary approach with various specialists included. Chronic pain can be very hard for the patient because it affects the patient on a physically and emotionally level.

Causes of chronic pain can include:

  1. Arthritis (osteoarthritis)
  2. Cancer
  3. Degenerative disc disease and other spinal disorders
  4. Nerve dysfunction (with or without nerve damage)
  5. Soft tissue injury, such as trauma from a fall or motor vehicle accident
  6. Unresolved disease or injury (psychogenic pain)

It is not always possible to categorize the pain in acute or chronic, sometimes pain can be a mix of both. However the treatments for acute or chronic pain is as diverse as the cause of the pain and the pain itself.

A pain management specialist is trained in determine the cause of pain and to understand how pain messages are sent to the central nervous system, including the spinal cord. The goal for pain specialists is to relieve the intensity and frequency of the patient’s pain so that the patient is able to participate in normal daily activities and exercise.